Delivery & Returns
Every number on this page is a promise you can hold us to. If we are going to miss one, we tell you first. You should never have to chase us to find out where your light is.
The short version
- Delivered in 2–4 days in Cairo and Giza, and up to 7 days everywhere else in Egypt, on pieces we hold in stock.
- Free delivery on orders from EGP 3,000.
- Cash on delivery up to EGP 10,000. Above that, a 50% deposit reserves your order and you pay the rest on delivery.
- Free pickup from your door within 14 days, and your money back within 72 hours of pickup. No questions.
- Every order confirmed on WhatsApp within 2 hours, counted in our working hours (Saturday to Thursday, 11:00–21:00).
Delivery
Three ways your order travels
| Lane | For | What to expect |
|---|---|---|
| Express | Pieces we hold in stock, delivered in Cairo and Giza | Ships within 24–48 hours and reaches you in 2–4 days |
| Nationwide | Pieces we hold in stock, delivered to every other governorate | Insured courier delivery in up to 7 days |
| White-glove | Chandeliers from The Statement Edit, and orders above EGP 10,000, in Cairo and Giza | Delivered by our installation team on a date we agree with you on WhatsApp. Statement pieces are installed on the same visit. The date follows the piece's lead time. |
Ordering a large piece outside Cairo and Giza? Message us before you pay the deposit and we will agree with you how it travels.
How long, and what it costs, by governorate
| Where | Delivery time, stocked pieces | Delivery fee on orders below EGP 3,000 |
|---|---|---|
| Cairo and Giza | 2–4 days | [Placeholder: Cairo and Giza delivery fee] |
| All other governorates | Up to 7 days | [Placeholder: delivery fee for other governorates] |
Orders of EGP 3,000 or more are delivered free, to every governorate. The fee, if there is one, is always shown at checkout before you pay.
If an order is going to miss its window, we contact you before it does.
Made-to-order pieces
Some pieces are not held in stock: we order them from the workshop once you have ordered. Each of these shows its own lead time on its product page, and again at checkout, instead of the 2–4 and 7 day promises above. Those promises apply to the pieces we hold in stock.
At the door
- Paying cash? Please have the amount ready. It makes the handover quicker for you and for the courier.
- Couriers do not open the parcel at the door before payment. Lighting is fragile, and the safest place to unbox a chandelier is your own home, once and carefully. If it is not right, the free return below covers you.
- Every parcel is insured and packed as fragile goods. If something arrives damaged, send us a photo within 48 hours of delivery. We send a replacement first, or refund you if you prefer. Damage you only find later, within 30 days of delivery, is still replaced or refunded, whichever you choose.
Paying
- Orders up to EGP 10,000: cash on delivery, card, mobile wallet or Instapay.
- Orders above EGP 10,000: cash on delivery is not offered. You pay a 50% deposit by card, mobile wallet, Instapay or bank transfer within 24 hours of ordering, and the balance on delivery or installation. If the deposit has not arrived within 24 hours, the order is cancelled automatically.
The deposit is a reservation, not a hurdle. Our couriers cap cash on delivery at EGP 10,000 per shipment, so above that amount part of the payment has to move before the box does.
Need to change something in your order? Changes are accepted until it is dispatched: message us on WhatsApp.
All prices are in Egyptian pounds and include VAT where it applies.
Returns
Not happy with what arrived? Here is the whole process.
- Tell us within 14 days of delivery, on WhatsApp or through the site. You do not need to give a reason.
- We collect it from your door, free, within 2 working days of your request. You do not pay return shipping and you do not carry anything anywhere.
- We check it when it reaches us. Installed and tested is fine. What we cannot take back is a piece that is damaged or has missing parts, so keep the canopy, fixings and every piece of glass together.
- Your money is back within 72 hours of pickup: by Instapay for cash orders (or bank transfer if you do not use Instapay), back to the card for card orders, and back to the same method for any other payment.
Three things we do not do, because they are the usual tricks of this category:
- We do not ask you to justify the return. "It is not right for the room" is a complete answer.
- We do not charge a restocking fee.
- We do not refuse a return because you opened the box. If you still have it, use it: it protects the piece on the way back.
Exchanges
An exchange is a return plus a new order. We place the new order straight away, so you never wait for a refund before the replacement starts its journey.
What happens to a returned piece: Open-Box
Every returned piece is inspected before it goes anywhere. If it is perfect, it goes back into stock as new. If it is not, we do not pass it off as new: it goes into our Open-Box collection at 15–25% below its price, with honest photos and a description of its real condition.
Faults and transit damage
- Damaged on the way to you: report it within 48 hours of delivery with a photo and we send a replacement first, or refund you if you prefer.
- Damage or a defect you find later, within 30 days of delivery: we still replace the piece or refund you, whichever you choose.
- A fault after the first 30 days: that is a warranty claim, covered for three years from delivery. See warranty and care.
Questions
The FAQ covers the most common ones. For anything else, talk to us: WhatsApp is fastest.