Contact Us
Real people, real hours, and an answer that isn't a template. Whatever you need — a size checked before you order, a delivery chased, a return arranged — start here.
The fastest way: WhatsApp
[Placeholder: WhatsApp number]
WhatsApp is where we answer first and fastest. Send us a photo of the room, the wall or the ceiling, and we will tell you whether a piece will work, and suggest two or three that will, in the right size. That is our free light consultation, and it is quicker than any size guide.
It is also where we confirm every order, within 2 hours of you placing it, counted in our working hours.
Hours and response times
Saturday to Thursday, 11:00–21:00, Cairo time.
| Channel | We reply within |
|---|---|
| WhatsApp: [Placeholder: WhatsApp number] | 2 working hours |
| Instagram and Facebook messages (links at the bottom of every page) | 4 hours |
| Email: care@fanosia.com | 1 working day |
| Phone: [Placeholder: phone number] | If we miss your call, we call you back the same working day |
On Fridays we are closed. Message us anyway: an automatic reply confirms we have your message, and we answer it on Saturday from 11:00. Anything that arrives after 21:00 is answered the next working morning.
Every time above is counted in our working hours. We are not a 24/7 operation and we will not pretend to be: when we say two hours, we mean two hours inside the hours above.
Best for anything with attachments: an order issue with photos, or a warranty claim with a video. Include your order number and it saves a message each way.
Before you message us: the quick answers
- Where is my order? Pieces we hold in stock arrive in 2–4 days in Cairo and Giza, and up to 7 days elsewhere in Egypt. Made-to-order pieces follow the lead time on their product page. We send the tracking on WhatsApp when your order ships, and if it is running late, we tell you first.
- I want to return something. Tell us within 14 days of delivery. We collect it from your door for free, and refund you within 72 hours of pickup. Full terms on delivery and returns.
- Something arrived damaged. Send us a photo within 48 hours of delivery and we send a replacement first. Damage or a defect you find later, within 30 days of delivery, is still replaced or refunded, whichever you choose.
- Will this size work in my room? Send the room's length and width and your ceiling height, or work it out with the size guide.
- Warranty. Three years on every piece, covering the structure, the finish and the electrics we supply. Details on warranty and care.
- Orders above EGP 10,000. Reserved with a 50% deposit by card, mobile wallet, Instapay or bank transfer within 24 hours; the balance is paid on delivery. We set it up with you on WhatsApp.
More in the FAQ.
Interior designers and trade
Specifying for a project, a studio or a fit-out? Trade has its own WhatsApp line and its own mailbox, sales@fanosia.com. See Fanosia Trade for the terms and the project quote form.
Business details
Fanosia is the trade name of the business below. We publish these details as Egypt's Consumer Protection Law (No. 181 of 2018) requires of every online seller.
| Legal name | [Placeholder: legal name] |
|---|---|
| Registered address | [Placeholder: registered address] |
| Commercial register | No. [Placeholder: commercial register number], [Placeholder: commercial register office] |
| Tax registration (tax card) | No. [Placeholder: tax card number] |
| Telephone | [Placeholder: phone number] |
| care@fanosia.com | |
| Data protection officer | [Placeholder: data protection officer's contact] |
To see, correct or delete the personal data we hold about you, write to the data protection officer above. We answer within 14 days. Our privacy policy explains what we collect, why, and where it is stored.