Warranty & Care

The warranty

Three years on every piece, against manufacturing defects. Not three years on the expensive ones. Every piece, from an EGP 790 wall light to a EGP 15,490 chandelier.

What's covered

  • Electrical components failing in normal use — sockets, internal wiring, integrated LED units
  • Structural faults — a joint failing, an arm loosening, a fixing point giving way
  • Finish failing abnormally: plating lifting or flaking where it should not

Covered pieces are repaired or replaced free of charge, including transport in both directions. A warranty that makes you pay to ship the fault back is not much of a warranty.

What isn't covered

Stated plainly rather than in small print:

  • Accidental damage, impact, or drops
  • Damage from incorrect installation — please use an electrician for anything hardwired
  • Bulbs. These are consumables and they are not covered by any lighting warranty anywhere.
  • Damage from unsuitable cleaning — most commonly, brass polish used on an oxidised or bronze finish. See below, because this is the single most common avoidable damage we expect to see.
  • Normal ageing of a living finish. Bronze, antique and oxidised finishes are meant to deepen over time. That is the finish working, not failing.

How to claim

Message us with your order number and a photo or short video of the fault. Most claims are resolved from that alone. If we need the piece back, we collect it — you do not arrange or pay for shipping.

Care by material

Almost all lighting care comes down to one sentence: a dry, soft cloth, more often than you think. Everything below is the exception to that.

Solid brass — bronze, oxidised and antique finishes

Never use brass polish, metal cleaner, or anything acidic. These finishes are chemical treatments of the brass surface itself, not a coating. Polish is designed to strip surface oxidation and return raw yellow brass — on these pieces it does exactly that, permanently, and it cannot be restored.

Dry, soft cloth only. For pierced or deeply worked areas, a soft dry brush — a clean paintbrush is ideal. The colour will deepen over the years; that is what you paid for.

Polished and lacquered gold finishes

Dry, soft cloth. Keep alcohol- and ammonia-based cleaners away — window sprays and general-purpose cleaners attack the clear lacquer rather than the metal underneath, and once the lacquer is damaged the finish tarnishes from that point outward.

Stainless steel

The most forgiving material we use. A dry cloth is normally enough; a barely damp cloth is acceptable for kitchen grease or a splash, dried immediately afterwards. No polish needed — and polish is usually what damages a steel finish rather than improving it.

Painted and powder-coated metal

Dry cloth. Avoid scrubbing at the mounting points and screw heads, which is where any coating is thinnest and where wear starts.

Glass

A barely damp cloth, dried straight after. Keep moisture away from the metal collar and any electrical fitting. Never clean a glass shade while the bulb is on or still hot — thermal shock cracks glass.

Wood

Dry cloth only. No damp cloth, no sprays, no polish. Moisture is what lifts a wood finish, and Egyptian humidity does enough of that on its own.

Fabric shades

A soft brush or the upholstery attachment of a vacuum on its lowest setting, brushing downward. Never wet a fabric shade.

Bulbs, safely

  • Switch off at the wall and let the fixture cool before changing a bulb. Metal fixtures hold heat for longer than you expect.
  • Do not exceed the fixture's maximum wattage. Where that figure is confirmed, it is on the product page; if it is not shown yet, ask us before fitting a high-wattage bulb.
  • Integrated LED units — such as our LED flush ceiling light — have the light source built in. It is not a bulb you replace, and the housing should not be opened. The unit is covered by the 3-year warranty.
  • Use the same colour temperature throughout a room. See our guide to warm versus cool light.

Installation

Anything wired into the ceiling should be fitted by a qualified electrician. Egyptian mains is 220V and an incorrectly earthed fixture is a genuine hazard, not a formality — and incorrect installation is one of the few things our warranty cannot cover.

Statement-tier pieces are delivered and installed by our own crew as standard, at a time arranged with you.

Questions

If you are unsure whether something is a warranty issue, ask before you try to fix it yourself: contact us.