Delivery & Returns

Delivery

Where How long
Cairo & Giza 2–4 working days
All other governorates Up to 7 working days

Counted in working days from the moment your order is confirmed — not from when you placed it, and not from a date we hope for. If an order is going to miss its window, we contact you. You should not have to chase us to find out where your light is.

Shipping cost

  • Free on orders of EGP 3,000 or more.
  • Below that, shipping is charged by zone and shown to you at checkout before you pay.

Packing and damage

Everything ships insured and packed for fragile goods. If something arrives damaged in transit, send us photos within 48 hours of receipt and we replace it at no cost to you.

Statement-tier installation

Large chandeliers and Statement-tier pieces are delivered and installed by a specialised crew rather than left in a box at your door. Our team will agree a time slot with you.

Orders above EGP 10,000

These are confirmed with a 50% deposit — card, Instapay or bank transfer — with the balance due on delivery. The deposit is fully refundable until the order is dispatched.

This is not a hurdle we invented. Cash-on-delivery in Egypt is capped at EGP 10,000 per shipment by the couriers, so above that amount part of the payment has to move before the box does.

Returns

If you are not happy with what arrived, here is the whole process:

  1. Message us within 14 days of delivery — WhatsApp or email, whichever you prefer.
  2. We arrange a free pickup from your address. You do not pay return shipping and you do not carry anything anywhere.
  3. Your refund is issued within 72 hours of pickup — to your original payment method, or via Instapay or bank transfer for cash orders.

Three things we do not do, because they are the standard tricks of this category:

  • We do not ask you to justify the return. "It's not right for the room" is a complete answer.
  • We do not charge a restocking fee.
  • We do not use the packaging as a reason to refuse. Please do return the item in its original condition and packaging where you can — but a box you had to open to see the thing is not grounds for a refusal.

Exchanges

Same process. Where possible the replacement is delivered on the same visit as the pickup, so you are not left without a light in between.

The exceptions, stated plainly

  • Custom and made-to-order pieces are exchangeable for defects but not refundable for change of mind. Where this applies, it is stated on the product page — not buried here.
  • Manufacturing defects are not a return, they are a warranty claim, and they are covered for three years including transport. See warranty and care.

Payment

Card, cash on delivery, and Instapay or bank transfer for deposits. All prices are in Egyptian Pounds and include VAT where applicable.

If you are paying cash on delivery, please have the exact amount ready — it makes the handover faster for you and for the courier.

Questions

Anything not covered here, ask us: contact us. The full legal text is in our shipping and refund policies, linked in the footer.